And the freedom to choose how you use your phone (not the other way around). The freedom to sell your old phone and get the best price possible. The freedom to switch networks as you travel and avoid roaming charges. The freedom to insert a new sim card and switch to a carrier offering a cheaper deal, richer bundle, or wider coverage. Ultra Mobile’s Unlocking Policy is subject to change at any time without advance notice.Ĭustomers who would like to check if they are eligible for or can submit a request to unlock their phone(s) can do so by calling customer care at 88.Unlocked phones give you freedom. Ultra Mobile may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud Ultra Mobile or its customers. A person who requests unlocking must be the customer of record with Ultra Mobile on the service and Ultra Mobile can, in its discretion, require proof that the requisite party is the customer of record.Customers are eligible for this program only once every twelve months.If a customer requesting handset unlocking is deployed military personnel, upon provision of deployment papers, Ultra Mobile will honor that customer’s unlocking request.Customers must possess a handset that is not reported stolen, lost, or associated with fraudulent activity.Customers must possess a handset that is in working condition.Customers must currently own an Ultra Mobile locked handset launched on Ultra Mobile’s service after or activated with Ultra Mobile’s service after Jan 03, 2019.This 60-day grace period applies even if the customer’s telephone number was recycled or ported. Customers must request this interim unlocking solution while their service is active and in good standing or within 60 days after their active service days expire.Customers must have had their locked device activated on Ultra Mobile service for no fewer than 12 months and not have had their telephone number recycled or ported.
Customers must request handset unlocking.Ultra Mobile subscribers with handsets that cannot be unlocked may be eligible for a replacement phone.
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